QL KNOWLEDGE – KNOWLEDGE MANAGEMENT SOLUTION
SHARE THE INFORMATION, SOLUTIONS AND PROCEDURES
Useful for: CUSTOMER SUPPORT Customers can look for the answer in the database by themselves. Support staff can provide the link. It minimazes the need for support staff. EMPLOYEE TRAINING New employees are not dependant from others and can learn the proceedures and policy by browsing the QL KNOWLEDGE. WHEN EMPLOYEES LEAVE A company is people as they control the information. When an employee leaves, the knowledge is taken away together. Storing critical information on QL KNOWLEDGE prevents information loss. FINDING PROBLEMS SOLUTIONS When a new problem arises an employee can look for a solution in QL KNOWLEDGE. If the problem is describer, employee follows the procedure. It saves time as the employee do not have to reinvent the sulution once again and the highest quality is ensured.